About Us
Services and history
We are on a mission to make businesses hear what truly matters—the voices of their customers and employees.
Our specialty?
Transforming underperforming operations into powerhouse teams that overdeliver on satisfaction, so customers never want to leave!
We don’t just build processes—We build people-centric workplaces where exceptional service isn’t a bonus, it’s the baseline. Whether scaling support teams or redesigning CX strategies, we bring equal parts empathy, operational rigor and strategic sass.
Because when your customers are happy, your business isn’t just alive—it thrives.
Our initial day focus was on Operational Excellence across Customer-facing teams but we quickly spanned our efforts into operational excellence in manufacturing by providing Industrial Automation.
We’ve built "DELIGHT" as the foundation for our services - one that meets the nuanced needs of our clients and focuses on results.
People and culture
Our people are what make us unique.
We are strong believers in giving our employees a voice. Our teams are put together with a lot of love and trust, ensuring our employees feel as or more valued than our Customers.
We strongly believe that our employees are our brand ambassadors and take every effort to keep our brand ambassadors happy.
We Cut the Noise. We Close the Gaps. You Get Results.
18+
Years of experience
Customer reviews
Discover what our clients think about our service
The team helped us with marketing and operational consulting. They helped us get our A-game on by identifying our strengths and highlighting those to our clients which not only helped improve our image but also fetched new clients. They are timely, precise and very clear on the offering. 100% recommended for improving Client satisfaction.
Mark Jacob, Owner - Jachthuis
The Shwan team helped us identify gaps within our technological operations. This not only improved our customer satisfaction ratings but also helped with operational cost savings. We would absolutely recommend their services to anyone looking to uplift their operations.
Cristina Hawk, General Manager - Engrow
★★★★★
★★★★★
Smarter Operations. Happier Customers. Stronger Teams.
We Cut the Noise. We Close the Gaps. You Get Results.